privacy policy
Welcome to CRED Wallet! CRED Wallet is a prepaid instrument issued by Dreampurse Technologies Private Limited.
Dreampurse Technologies Private Limited, its subsidiaries and affiliated companies (collectively referred to herein as"the Company","Dreampurse","We", "Our" or"Us"), place paramount importance on safeguarding the privacy and security of your personal information. Dreampurse is authorized by the Reserve Bank of India ("RBI") to issue and operate prepaid payment instruments in India in accordance with the provisions of the Payment and Settlement Systems Act, 2007 and directions and regulations framed thereunder, as amended from time to time. Dreampurse is a subsidiary of Dreamplug Technologies Private Limited (or "CRED"), and CRED is the company which hosts the CRED mobile application ("CRED App" or"Platform"), on which Dreampurse is issuing the 'CRED Wallet'.
This Privacy Policy ("Privacy Policy"or "Policy") is applicable to your use of the CRED Wallet on the CRED mobile application and outlines the methods and principles governing our collection, use, processing, and disclosure of your personal information in connection with your use of the CRED Wallet, Our products, services, and Our website. The term'You' or'Your' or'User' refers to (i) a visitor of Our website / mobile application, or (ii) User of the Prepaid Payment Instrument (PPI) Wallet (i.e. the CRED Wallet) provided on the CRED App (the"Services").
This Privacy Policy describes our privacy practices for all websites, products and Services that are linked to or provided by us, including the CRED Wallet. This policy does not affect those affiliates and partners that have their own privacy policy, and is incremental to the same, i.e. is to be read over and above the same. In such cases, to get an understanding of such affiliates' or partners' privacy policies, we recommend that you read the same on their applicable site.
This Privacy Policy ("Privacy Policy"or "Policy") is applicable to your use of the CRED Wallet on the CRED mobile application and outlines the methods and principles governing our collection, use, processing, and disclosure of your personal information in connection with your use of the CRED Wallet, Our products, services, and Our website. The term'You' or'Your' or'User' refers to (i) a visitor of Our website / mobile application, or (ii) User of the Prepaid Payment Instrument (PPI) Wallet (i.e. the CRED Wallet) provided on the CRED App (the"Services").
This Privacy Policy describes our privacy practices for all websites, products and Services that are linked to or provided by us, including the CRED Wallet. This policy does not affect those affiliates and partners that have their own privacy policy, and is incremental to the same, i.e. is to be read over and above the same. In such cases, to get an understanding of such affiliates' or partners' privacy policies, we recommend that you read the same on their applicable site.
user acknowledgement and consent
By using our website or Services, you consent to the terms of our Privacy Policy. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself up to date with the changes & updates that we make to this Policy.
You acknowledge that by accessing Our website or by availing Services from Dreampurse, you consent to the processing of Your personal information in accordance with this Policy.
You acknowledge that the Platform may contain links to other websites. If You click on a third party link, You will be directed to that website. Note that these external sites are not operated by Us. Therefore, it is strongly advised that You review the privacy policy of these websites/external links. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
You have the option not to provide or agree to the collection of Your personal information. If You choose not to agree with the Policy, We will not be able to provide Services to You. For example, You may not be able avail our Services if you choose to not verify your KYC details with Us.
You acknowledge that by accessing Our website or by availing Services from Dreampurse, you consent to the processing of Your personal information in accordance with this Policy.
You acknowledge that the Platform may contain links to other websites. If You click on a third party link, You will be directed to that website. Note that these external sites are not operated by Us. Therefore, it is strongly advised that You review the privacy policy of these websites/external links. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
You have the option not to provide or agree to the collection of Your personal information. If You choose not to agree with the Policy, We will not be able to provide Services to You. For example, You may not be able avail our Services if you choose to not verify your KYC details with Us.
collection of personal data
we collect the following personal data about you:
- Personal Identifiers such as Name, Mobile Number, Postal Address, Email Address, PAN Number
- Data related to Your usage of the Platform - Eligibility and Beneficiaries details
- Bank Account Details
- Details of Transactions completed by use of Our Services
- KYC Data
By submitting information through our platform, you confirm that you are either providing your own information or that you possess the necessary authority or consent to provide the information of third parties.
We may also collect personal information through other means, including account registration forms, contact us forms, when availing of any of our Services, or when you otherwise interact with Us, including at customer support. We may collect or update Your personal information from government agencies, publicly available information, or controlled authorities such as KYC registration services, by fetching your KYC data from one or more KYC registers. We maintain a record of the information You provide when using customer support services and other related activities.
We (or our affiliates or partners) collect information relating to your use of Our Services through the use of various technologies. This includes transaction details related to your use of Our Services including the type of Services you requested, the payment method, amount and other related transactional and financial information. Further, when you visit our website or partner platform, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We may also collect information about the pages you view within the Our partner platform and other actions you take while visiting Us.
From time to time, during Your use of Our Services or partner platforms, We may require access to certain additional information such as SMS and contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS.
Where you opt to provide device permissions such as contact list access, storage access including image and other media files, location and/or NFC access permission, We may collect data from the same, store it in compliance with privacy laws in India and utilize the same for providing various services. You retain the right to revoke the aforementioned access by updating access permissions within your device's settings.
We may also collect personal information through other means, including account registration forms, contact us forms, when availing of any of our Services, or when you otherwise interact with Us, including at customer support. We may collect or update Your personal information from government agencies, publicly available information, or controlled authorities such as KYC registration services, by fetching your KYC data from one or more KYC registers. We maintain a record of the information You provide when using customer support services and other related activities.
We (or our affiliates or partners) collect information relating to your use of Our Services through the use of various technologies. This includes transaction details related to your use of Our Services including the type of Services you requested, the payment method, amount and other related transactional and financial information. Further, when you visit our website or partner platform, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We may also collect information about the pages you view within the Our partner platform and other actions you take while visiting Us.
From time to time, during Your use of Our Services or partner platforms, We may require access to certain additional information such as SMS and contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS.
Where you opt to provide device permissions such as contact list access, storage access including image and other media files, location and/or NFC access permission, We may collect data from the same, store it in compliance with privacy laws in India and utilize the same for providing various services. You retain the right to revoke the aforementioned access by updating access permissions within your device's settings.
use of user information:
By submitting Your information to Us, You expressly acknowledge and consent to use of such information in a manner specified under this Policy. Illustratively, Your information can be used for various purposes including but not limited to the following:
- To verify Your identity
- To Facilitate the usage of Services
- To ensure compliance with all legal obligations of Dreampurse Technologies Private Limited, vis-à- vis Know-your Customer, Prevention of Money Laundering, CKYC requirements, etc, as per applicable law and regulations.
- For fraud prevention and detection;
- To diagnose technical problems, provide support and help users in addressing and troubleshooting problems;
- To prepare, review and file reports as per applicable laws;
- To offer/ increase / improve the products / services offered by Us on the platform; and
- To ensure compliance with all applicable laws.
The use of Your personal information for enabling You to use Our Services is in legitimate business interests, and for regulatory compliance purposes, authenticating and processing your transaction(s) or for any other purposes for which you have granted access to such information to us, based on your interaction with Us.
We may use the information collected to perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving our Services.
In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to an explicit & purpose specific consent sought from all Users.
We may use Your personal information, created as part of Your use of Our Services, to ensure that your access and use of our Services is in compliance with our legal obligations (such as anti-money laundering regulations). We may use the information to create and maintain a safe environment and use the same to detect and prevent fraud, spam, abuse, security incidents and other harmful activity.
We use the information we collect (including recordings of customer support calls) to assist You when You contact Our customer support services to investigate and resolve your queries, monitor and improve our customer support responses. Certain online transactions may involve us calling You. This may also involve online chats. Please be aware that it is Our general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
We may use the information collected to perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving our Services.
In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to an explicit & purpose specific consent sought from all Users.
We may use Your personal information, created as part of Your use of Our Services, to ensure that your access and use of our Services is in compliance with our legal obligations (such as anti-money laundering regulations). We may use the information to create and maintain a safe environment and use the same to detect and prevent fraud, spam, abuse, security incidents and other harmful activity.
We use the information we collect (including recordings of customer support calls) to assist You when You contact Our customer support services to investigate and resolve your queries, monitor and improve our customer support responses. Certain online transactions may involve us calling You. This may also involve online chats. Please be aware that it is Our general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
disclosure of information
We are committed to maintaining the confidentiality of Your information. We only share Your data when it is strictly necessary to (a) provide You with our Services, (b) comply with legal obligations and/or; (c) to safeguard the security of transactions and prevent fraud or misuse within the payment ecosystem.
To facilitate the seamless operation of Your CRED Wallet, we work with trusted third-party service providers. We share data with them on a need-to-know basis and under strict confidentiality obligations for the following purposes:
- We may disclose Your information to our third-party service providers for providing the Services, processing transactions & managing infrastructure;
- We may share this information with third party service providers for the purpose of fulfilling customer support service requests placed by You;
- We may share Your information with our third-party partners in order to conduct data analysis in order to serve You better and provide services on our partner platform;
- We may disclose Your information, including personal, transactional and financial information, without prior notice, if required under any law or if we are under a duty to do so in order to comply with any legal obligation or an order from the government, law enforcement agency and/or a statutory authority and also to our advisors such as law firms and audit firms while responding to such requests from the relevant authorities;
- We may also share the data / information with our technology service providers and outsourcing partners to perform our Services to You, and to perform credit checks and know your customer (KYC) checks to facilitate onboarding for the User as mandated by the Reserve Bank of India (RBI);
- We may share Your personal information, including financial information, with our affiliates and/or group companies for facilitating the provision of Services, notifying You about offers, marketing programmes, and for development of new products and services or features therein, and for data processing and analysis; and
- We may share Your information with another business entity in the event of a merger, acquisition, reorganization, amalgamation, or any other form of restructuring involving our business or assets, where such transfer is necessary to ensure business continuity
Before sharing any Personal Data with any business partner or service provider, Dreampurse undertakes a detailed risk assessment and vendor due diligence to ensure that the recipient follows best practices in terms of handling data. This includes following minimum standards prescribed by us, using secure infrastructure, and adhering to comprehensive data protection obligations.
Whenever we share data with any third party, we also ensure that the recipient is contractually bound to adhere to the same level of data protection and security standards that we follow ourselves. The transfer will occur only when it is necessary for the performance of a lawful contract between Us, including for the provision of Our Services, or where You have explicitly consented to such transfer.
For clarity, we do not sell or lease such information.
data protection, retention and storage
We intend to protect Your personal information and to maintain its accuracy as confirmed by You. We implement reasonable physical, administrative, and technical safeguards to help Us protect Your personal information from unauthorised access, use, and disclosure. For example, we encrypt all sensitive personal information when we transmit such information over the internet. We also require that our commercial partners and vendors protect such information from unauthorised access, use, and disclosure.
We blend security at multiple steps within Our partner platform with state-of-the-art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us to defend Our systems from issues ranging from low hanging issue up to sophisticated attacks.
We store and process Your personal information on cloud servers. We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. All Your data shall be stored in servers located within India.
We shall store your information and/or data for such period as may be required by Us to (i) to fulfil the purpose of providing you the Services or the purposes of which you have otherwise been informed; (ii) enforce Our legal rights and obligations against You; or (iii) to ensure compliance with Our obligations and responsibilities under applicable laws, including, in the capacity of an entity regulated by the Reserve Bank of India.
In our relationships with vendors, partners, affiliates, service providers or other third parties, We shall decide and abide by the mutual understanding arrived at on matters regarding the storage of You personal information including the type of data that can be stored, the length of time for which data can be stored, restrictions on the use of data, data destruction protocol, standards for handling security breach etc.
You may revoke access to various access permissions such as contacts permission and SMS permission through the app settings or similar function of your mobile operating system. You may also request deletion of your data or revoke access through Our partner platform or we can be reached at support@dreampurse.in. If You have revoked Your consent, We may retain certain data for audit purposes or as required under Applicable Laws.
We blend security at multiple steps within Our partner platform with state-of-the-art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us to defend Our systems from issues ranging from low hanging issue up to sophisticated attacks.
We store and process Your personal information on cloud servers. We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. All Your data shall be stored in servers located within India.
We shall store your information and/or data for such period as may be required by Us to (i) to fulfil the purpose of providing you the Services or the purposes of which you have otherwise been informed; (ii) enforce Our legal rights and obligations against You; or (iii) to ensure compliance with Our obligations and responsibilities under applicable laws, including, in the capacity of an entity regulated by the Reserve Bank of India.
In our relationships with vendors, partners, affiliates, service providers or other third parties, We shall decide and abide by the mutual understanding arrived at on matters regarding the storage of You personal information including the type of data that can be stored, the length of time for which data can be stored, restrictions on the use of data, data destruction protocol, standards for handling security breach etc.
You may revoke access to various access permissions such as contacts permission and SMS permission through the app settings or similar function of your mobile operating system. You may also request deletion of your data or revoke access through Our partner platform or we can be reached at support@dreampurse.in. If You have revoked Your consent, We may retain certain data for audit purposes or as required under Applicable Laws.
cookies
We use data collection devices such as "cookies", etc. on certain parts of Our website or partner platform to help analyse the Services, for User interaction with the Services, measure promotional effectiveness, and promote trust and safety. For the sake of clarity, "cookies" are small files placed on your device hard-drive/storage that assist Us in providing the Services. Please be informed that we may offer certain features that are only available through the use of a "cookie".
We also use cookies to allow You to enter a particular password less frequently during a session. Cookies also help Us obtain information that assists Us in curating the Services more targeted to Your interests. You are always free to decline Our cookies if Your device permits, although in that case You may not be able to use certain features and You may be required to provide a password more frequently during a session.
We also use cookies to allow You to enter a particular password less frequently during a session. Cookies also help Us obtain information that assists Us in curating the Services more targeted to Your interests. You are always free to decline Our cookies if Your device permits, although in that case You may not be able to use certain features and You may be required to provide a password more frequently during a session.
changes to privacy policy
in the event We change or modify this Privacy Policy, the same will be updated on Our Website. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for latest information on our privacy practices. This Policy was last updated on September 26, 2024.
your privacy rights
If you have questions, concerns, or suggestions regarding our Privacy Policy, We can be reached at support@dreampurse.in. In certain cases, You may have the ability to view or edit Your personal information online. In the event Your information is not accessible online and You wish to obtain a copy of particular information You provided to Us, or if You become aware the information is incorrect and You would like Us to correct it, please contact Us immediately. Before we are able to provide You with any information or correct any inaccuracies, however, We may ask You to verify Your identity and to provide other details to ascertain Your identity and to help Us to respond to Your request.